LW LoanWise Hub Your account and your data

Delete your account

You can ask us to delete your LoanWise Hub account and the personal data held with it. You do not need the app installed and you do not need to sign in.

We send a six-digit code to this number to check the request is really yours. Without that, anybody could delete somebody else's account by typing their number here.

What gets deleted

  • Your name, date of birth, address, occupation and income band.
  • Your national identification number, which is held encrypted and is destroyed with the key reference to it.
  • Your mobile number and e-mail address.
  • The three guarantors you named, and their contact details.
  • Your device records, your app sessions and your support conversations.
  • Your marketing preferences, and any profile built for scoring you.

What we have to keep, and why

We are a licensed lender. Some records cannot be destroyed on request, and it is fairer to say so now than after you have asked:

  • The record of any loan you took, for as long as the law requires a lender to keep it. It is separated from your identity where that is possible.
  • Accounting entries, which cannot be removed from a ledger that has to balance.
  • Anything subject to a live dispute, complaint or legal claim, until it ends.
  • Records a regulator or the Financial Intelligence Authority requires to be kept.

Your request is recorded and handled by our Data Protection Officer within the statutory period. You will be told what was deleted and what was kept. If you are not satisfied, you may complain to the Personal Data Protection Office of Uganda.

Privacy notice  ·  Delete your account and data